Refund and Return Policy
Last Updated: May 2026
At Güzel Dukkan, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.
1. Return Window
You have [Insert Number, e.g., 14] days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You will also need the receipt or proof of purchase.
2. Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods (such as food or flowers)
- Custom-made or personalized products
- Digital products or downloadable software
- Personal care or hygiene items
- Items on final sale or clearance
3. Return Process
To initiate a return, please contact our support team at [Insert Contact Email]. If your return is accepted, we will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
4. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please note that it may take some time for your bank or credit card company to process and post the refund.
5. Late or Missing Refunds
If you haven’t received a refund yet, please check your bank account again. Then contact your credit card company or bank, as it often takes some processing time before a refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us.
6. Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange a defective item for the same product, please contact us immediately.
7. Return Shipping Costs
You will be responsible for paying your own shipping costs for returning your item unless the item arrived damaged or defective. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.